bg997 Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "You") and bg997 ("bg997", "We", "Us", "Our", "the Platform") governing your access to and use of the bg997 online casino and sports betting platform available at bg997.io and any associated mobile or web applications.

By creating an account, making a deposit, placing a wager, or otherwise using any feature of the bg997 platform, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be bound by them. These Terms apply in addition to any specific rules, policies, or promotional terms that may be published on the bg997 platform from time to time, including but not limited to the Privacy Policy, the Responsible Gaming Policy, and individual game or promotion rules.

bg997 reserves the right to update, modify, or replace these Terms at any time. Where changes are material, bg997 will provide reasonable notice via the platform or registered email. Continued use of the platform following such notice constitutes acceptance of the revised Terms.

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2. Eligibility

2.1 Age Requirement

The bg997 platform is available exclusively to individuals who are aged 21 years or older. By registering, you confirm that you are at least 21 years of age. bg997 enforces this requirement strictly and may request documentary proof of age at any time. Accounts confirmed to belong to individuals under the age of 21 will be immediately suspended, any outstanding balance returned (less any bonus funds received), and details may be reported to relevant authorities where required by law.

2.2 Jurisdiction

You are responsible for ensuring that accessing and using bg997 is lawful in your jurisdiction. bg997 primarily serves players located in Bangladesh. It is your responsibility to understand and comply with any local laws applicable to your use of online gambling services. bg997 does not accept registrations from players in jurisdictions where online gambling is explicitly prohibited by law.

2.3 Single Account

Each individual may hold only one registered account on the bg997 platform. Operating multiple accounts — whether using different names, email addresses, payment methods, or device identifiers — constitutes a breach of these Terms and will result in permanent suspension of all associated accounts and forfeiture of any balances or bonuses held therein.

2.4 Personal Use Only

Accounts on bg997 are for personal use only. You may not use your bg997 account on behalf of a third party, allow any other person to access or use your account, or use the platform for any commercial purpose without express written consent from bg997.

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3. Account Registration

3.1 Accurate Information

You must provide accurate, complete, and truthful information when registering your bg997 account. This includes your full legal name, date of birth, residential address, email address, and mobile number. Providing false or misleading information is a breach of these Terms and may result in account suspension and forfeiture of funds.

3.2 Account Verification (KYC)

bg997 operates a Know Your Customer ("KYC") verification process in accordance with anti-money laundering best practices. You may be required to submit one or more of the following documents at registration or prior to processing a withdrawal: national identity card (NID), passport, driver's licence, utility bill or bank statement showing current address, and/or proof of payment method ownership. bg997 reserves the right to suspend withdrawals pending satisfactory completion of the KYC process.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. bg997 will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure. You must notify bg997 immediately at [email protected] if you suspect any unauthorised access to your account.

3.4 Account Currency

All bg997 accounts are denominated in Bangladeshi Taka (BDT). No currency conversion is applied by the platform. All deposits, wagering, bonuses, and withdrawals are processed in BDT.

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4. Deposits & Withdrawals

4.1 Accepted Payment Methods

bg997 accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket (DBBL), Upay, Dutch-Bangla Bank (DBBL) bank transfer, Visa, and Mastercard. Available methods may change from time to time. The current list of supported methods is displayed in the Cashier section of your bg997 account.

4.2 Minimum and Maximum Limits

The minimum deposit on bg997 is ৳200. Minimum and maximum withdrawal limits vary by payment method and are displayed at the point of transaction in the Cashier. bg997 reserves the right to apply daily, weekly, or monthly withdrawal limits to accounts as part of its standard operating procedures or responsible gaming framework.

4.3 Processing Times

Deposits via bKash, Nagad, Rocket, and Upay are typically credited to your bg997 account within minutes of confirmation. Withdrawal processing times are as follows: bKash and Nagad withdrawals are typically processed within 15 minutes; Rocket and Upay withdrawals within 30 minutes; bank transfers within 1–3 business days; Visa and Mastercard withdrawals within 3–5 business days. These timelines apply 24 hours a day, 7 days a week, including Eid, Pohela Boishakh, and all national public holidays.

4.4 No Platform Fees

bg997 does not charge any platform fees on deposits or withdrawals. The amount you deposit is the amount credited to your account. The amount you request for withdrawal is the amount sent to your payment method. Note that your payment provider (e.g., bKash, Nagad) may apply their own transaction fees independently of bg997.

4.5 Withdrawal Eligibility

Withdrawals may only be made to a payment method registered in your own name. bg997 does not process withdrawals to third-party accounts. Prior to your first withdrawal, bg997 may require completion of identity verification (KYC) as described in Section 3.2. bg997 reserves the right to delay or refuse a withdrawal where there are reasonable grounds to suspect fraud, money laundering, or breach of these Terms.

4.6 Dormant Accounts

An account is considered dormant if there has been no login or wagering activity for a continuous period of 12 months. bg997 may apply a monthly account maintenance fee of ৳150 to dormant accounts until the balance reaches zero, or may close the account and transfer any remaining balance to the player's registered payment method after providing written notice to the registered email address.

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5. Bonuses & Promotions

5.1 General Bonus Terms

All bonuses, free spins, cashback offers, reload promotions, and any other promotional rewards offered by bg997 are subject to specific terms that will be published alongside each promotion. These include, but are not limited to, wagering requirements, minimum qualifying deposit amounts, eligible games, time limits, and maximum withdrawal limits on bonus winnings.

5.2 Wagering Requirements

Unless stated otherwise in the specific promotion terms, bonus funds must be wagered a minimum number of times before they or any associated winnings can be withdrawn. Wagering requirements are applied to the bonus amount unless the specific promotion states otherwise. Contributions toward wagering requirements vary by game type — slots typically contribute 100%, live casino games may contribute at a lower rate, and some games may be entirely excluded. Full details are provided in each promotion's specific terms.

5.3 One Bonus at a Time

Only one bonus may be active on a bg997 account at any given time. If you deposit and claim a new bonus while an existing bonus is still active, bg997 reserves the right to apply the new bonus only after the existing bonus period expires or wagering requirements are met.

5.4 Bonus Abuse

bg997 operates a zero-tolerance policy toward bonus abuse, which includes (but is not limited to): creating multiple accounts to claim the same promotion more than once, using low-risk wagering strategies specifically to satisfy wagering requirements without genuine play intent, and exploiting errors in bonus calculations. Where bonus abuse is confirmed, bg997 reserves the right to void the bonus, forfeit any associated winnings, and suspend or close the account.

5.5 Modification and Withdrawal of Promotions

bg997 reserves the right to modify, suspend, or permanently withdraw any promotion at any time, with or without prior notice. Players who have already claimed a bonus before a modification or withdrawal takes effect will not be affected by changes to that specific bonus run.

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6. Game Rules & Fair Play

6.1 Random Number Generation

All casino games available on bg997 use a certified Random Number Generator (RNG) to determine game outcomes. The RNG is independently audited to ensure that results are statistically random and not subject to manipulation by the platform or any third party. Return-to-Player (RTP) percentages for individual games are as certified by the relevant game provider and are available within each game's information panel.

6.2 Game Providers

Games on bg997 are supplied by third-party game providers including but not limited to Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Hacksaw Gaming, Play'n GO, and Spribe. Each provider's own game rules apply in conjunction with these Terms. In the event of a conflict between a provider's game rules and these Terms, these Terms shall prevail to the extent permitted by the provider agreement.

6.3 Malfunctions

In the event of a game malfunction, network failure, or system error, bg997 reserves the right to void any bets affected by the malfunction. A malfunction voids all pays and plays. bg997 will not be held liable for any winnings that resulted from a clearly erroneous display or malfunction, and no compensation will be paid in respect of voided bets beyond the return of the original stake.

6.4 Minimum and Maximum Bets

Minimum and maximum bet limits apply to all games on bg997. These limits are displayed within the game interface. The minimum bet on slots is ৳20. bg997 reserves the right to impose additional bet limits on individual accounts where responsible gaming concerns are identified.

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7. Sports Betting Rules

7.1 Scope of Sports Betting

bg997 offers sports betting markets on cricket, football, kabaddi, and other sports. Cricket coverage includes the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, and international test and one-day internationals involving the Bangladesh Tigers. Pre-match and in-play (live) betting markets are available where stated.

7.2 Bet Acceptance

All bets are subject to acceptance by bg997. bg997 reserves the right to decline or limit any bet at its sole discretion. Bets are only confirmed when a confirmation message is displayed on screen; bets placed during system errors or market suspensions are void. Once a bet has been accepted and confirmed, it cannot be cancelled by the player except where bg997 offers a specific cash-out feature for that market.

7.3 Void Bets

A bet will be declared void and the original stake returned in the following circumstances: the event is cancelled or abandoned before the relevant market is settled; the event does not take place on the scheduled date and is not rescheduled within 24 hours; the market is suspended due to a data feed error; or the bet was accepted in error at clearly incorrect odds.

7.4 In-Play Betting

In-play betting markets are subject to delayed settlement pending official confirmation of results. bg997 uses official data providers and reserves the right to suspend or void any in-play market at any time where the integrity of data cannot be confirmed. The maximum payout on any single in-play bet is ৳500,000 unless bg997 has provided written confirmation of a higher limit for a specific event.

7.5 Maximum Winnings

The maximum total payout on any single bet or accumulator on bg997's sports betting platform is ৳2,000,000 per day per player, across all markets combined. bg997 reserves the right to reduce bet stakes or limit winnings where the total liability on a market exceeds acceptable thresholds.

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8. Prohibited Conduct

The following conduct is strictly prohibited on the bg997 platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances and bonuses, and reporting to relevant authorities where applicable:

• Providing false, misleading, or incomplete information during registration or KYC verification.
• Registering more than one account or using another person's account.
• Using automated software, bots, scripts, or any artificial intelligence tools to place bets, scrape data, or interact with the platform in a non-human manner.
• Exploiting software bugs, glitches, or errors in game logic to gain an unfair advantage.
• Colluding with other players in live casino games or poker-format games to influence outcomes.
• Any form of match-fixing, spot-fixing, or use of insider information in sports betting markets.
• Money laundering or using bg997 to process, transfer, or conceal funds derived from illegal activity.
• Using the platform while located in a jurisdiction where online gambling is prohibited.
• Engaging in abusive, threatening, or harassing behaviour toward bg997 staff or other players.
• Attempting to reverse-engineer, decompile, or interfere with the bg997 platform's technical infrastructure.

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9. Responsible Gaming

bg997 is committed to promoting responsible gambling as a core operational principle, not a legal formality. We believe online gaming should be a form of entertainment for adults who choose to participate, and we provide practical tools to help players stay in control at all times.

9.1 Self-Service Tools

The following responsible gaming tools are available directly within your bg997 account settings panel, without the need to contact support:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session Time Reminders: Receive on-screen alerts after a specified period of continuous play.
• Cooling-Off Period: Take a temporary break from the platform for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently exclude yourself from the bg997 platform. Self-exclusion is irreversible for the duration of the chosen period (minimum 6 months).

9.2 Getting Help

If you believe your gambling has become or may be becoming a problem, we strongly encourage you to use the self-exclusion tool immediately and to seek independent support. bg997's support team is available 24/7 via live chat and can assist with activating any responsible gaming tool immediately. You may also contact [email protected] to request an account restriction at any time.

9.3 Underage Gambling Prevention

bg997 takes underage gambling prevention seriously. Players must be aged 21 or above. If you are aware of an individual under the age of 21 who has registered or is using a bg997 account, please notify us immediately at [email protected]. We will investigate and take appropriate action without delay.

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10. Privacy & Data

bg997's collection, use, storage, and processing of your personal data is governed by the bg997 Privacy Policy, which is incorporated into these Terms by reference. By agreeing to these Terms, you also agree to the Privacy Policy. The Privacy Policy is available at bg997.io/privacy-policy.

In summary, bg997 collects personal data required for account registration, identity verification, payment processing, fraud prevention, responsible gaming compliance, and platform improvement. bg997 does not sell personal data to third parties for marketing purposes. Data is shared with game providers, payment processors, and KYC verification partners only to the extent necessary to deliver the service.

bg997 uses 256-bit SSL encryption on all pages of the platform to protect data in transit. Account data is stored on secured servers with access restricted to authorised personnel only.

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11. Intellectual Property

All content on the bg997 platform — including but not limited to the bg997 brand name and logo, website design and layout, software, game interfaces, graphics, text, and documentation — is the intellectual property of bg997 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the bg997 platform for personal entertainment purposes only. You may not copy, reproduce, modify, distribute, publicly display, reverse-engineer, or create derivative works from any bg997 content without prior written authorisation from bg997.

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12. Limitation of Liability

To the maximum extent permitted by applicable law, bg997's total aggregate liability to you in connection with your use of the platform — whether arising in contract, tort, negligence, or otherwise — shall not exceed the total amount of deposits made to your account in the 30-day period immediately preceding the event giving rise to the claim.

bg997 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, or losses arising from game or system malfunctions, internet connectivity failures, or delays in payment processing beyond bg997's reasonable control.

Nothing in these Terms limits bg997's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable law.

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13. Account Suspension & Termination

13.1 Suspension by bg997

bg997 reserves the right to suspend or terminate any account at any time, with or without prior notice, where: there is a breach or suspected breach of these Terms; fraudulent, collusive, or criminal activity is suspected; the account is associated with money laundering or prohibited conduct as described in Section 8; or regulatory or legal obligations require it.

13.2 Effect of Termination

Upon account termination for breach of these Terms, bg997 reserves the right to forfeit any bonus funds, free bet credits, and any winnings derived from prohibited conduct. Any verified real-money balance (excluding bonus funds and winnings from prohibited conduct) will be returned to the player's registered payment method following completion of any applicable investigation.

13.3 Closure by Player

You may close your bg997 account at any time by contacting [email protected]. Upon closure, any remaining verified real-money balance will be returned to your registered payment method within 5 business days. Active bonuses will be forfeited upon account closure.

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14. Amendments to These Terms

bg997 reserves the right to amend these Terms at any time. Where changes are material — for example, changes to eligibility requirements, withdrawal policies, or bonus terms — bg997 will provide at least 7 days' written notice to your registered email address before the changes take effect. Non-material amendments (such as formatting corrections or clarifications that do not change the substance of any provision) may be made without prior notice.

It is your responsibility to review these Terms periodically. The most current version will always be available at bg997.io/terms-conditions. Continued use of the bg997 platform following the effective date of any amendment constitutes your acceptance of the amended Terms.

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15. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and bg997, you should first contact our support team at [email protected] to seek an informal resolution. bg997 aims to resolve all player disputes within 10 business days of receipt of a formal written complaint.

bg997 is committed to fair and transparent dispute resolution. Where an informal resolution cannot be reached, the dispute resolution process detailed in your account's terms at the time of the dispute shall apply. bg997 does not make representations regarding the enforceability of these Terms in any specific jurisdiction, and you are advised to seek independent legal advice if required.

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16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of your bg997 account or experience, please contact us using the following details:

bg997 is committed to responding to all formal complaints within 10 business days. For urgent account issues such as suspected unauthorised access, please use live chat for the fastest response.